Privacy Policy
Man with Van Turnpike Lane Privacy Policy
This Privacy Policy explains how Man with Van Turnpike Lane collects, uses, stores, and shares personal data when providing our services. It applies to all customers and prospective customers using our services in the Turnpike Lane area and surrounding locations, whether you contact us online, by message, or by any other method.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Data Controller
Man with Van Turnpike Lane is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you request or use our services.
Personal Data We Collect
We only collect personal data that is relevant to arranging and providing man and van services. The types of personal data we may collect include:
Identification and contact details: name, address, collection and delivery addresses, contact preferences and communication history.
Booking and service information: details about your requested service, such as dates and times of moves, property access information, parking information, inventory or item descriptions, and any special instructions you provide.
Payment and billing information: information necessary to process payments and issue invoices, such as payment confirmations and transaction records. We do not store full payment card details where payment is processed through secure third-party providers.
Technical and usage data: information about how you contact or interact with us, which may include device information, basic log information, or message metadata where relevant to providing our service or troubleshooting issues.
Communications: copies of messages, notes of phone conversations, and any feedback, reviews, or complaints you submit.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make an enquiry, confirm a booking, or use our services. This may be via online forms, messages, or any other communication channel you choose to use.
We may also collect data from third parties where necessary to provide our service, such as payment processors providing payment confirmation, or business partners passing on your details when you have asked them to arrange contact with us.
Purposes and Lawful Basis for Processing
We process your personal data only when we have a lawful basis under data protection law. The main purposes and legal bases are as follows:
To provide and manage our services: We use your contact, booking, and service information to supply our man and van services, manage bookings, plan routes, and carry out moves. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To communicate with you: We process your contact details and communication history to respond to enquiries, send confirmations, reminders, updates about your booking, and to deal with any issues or complaints. The lawful basis is performance of a contract and our legitimate interests in providing efficient customer service.
To process payments and accounting: We use payment and billing information to take payments, issue invoices, handle refunds, and maintain financial records. The lawful basis is performance of a contract and our legal obligations under tax and accounting laws.
To improve and manage our business: We may analyse aggregated or minimal personal data to improve service quality, plan resources, and manage our business operations. The lawful basis is our legitimate interests in running and developing our business in a reasonable way that does not override your rights.
To handle legal claims and compliance: We may process relevant personal data to exercise or defend legal claims, prevent fraud or abuse, and comply with legal or regulatory requirements. The lawful basis is our legitimate interests and legal obligations.
Where we rely on consent: In limited cases, such as where we wish to send certain forms of marketing communications that are not covered by our legitimate interests, we may ask for your explicit consent. You can withdraw your consent at any time.
Data Retention
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
Booking and service records: We normally retain booking details and associated personal data for a period that allows us to handle queries, complaints, or claims after your move, and to meet our tax and accounting obligations.
Financial and invoicing records: Data needed for financial records and tax purposes is kept for the statutory retention periods set by applicable law.
Communications and enquiries: Information from general enquiries or quotes that do not proceed to a booking is kept for a shorter period, sufficient to follow up or respond to your queries.
When personal data is no longer required for these purposes, we securely delete or anonymise it.
Data Sharing and Processors
We do not sell your personal data. We may share your information with carefully selected third parties where necessary to provide our services or comply with the law.
Service providers and processors: We may use external providers to support our operations, such as payment processors, accounting or administrative support, messaging or communication platforms, and secure data storage or IT support providers. These third parties act as processors and are only allowed to use your data in accordance with our instructions and for the stated purposes.
Other professional and business partners: Where appropriate, and only when needed, we may share data with insurers, legal advisers, or other logistics partners involved in fulfilling your booking.
Legal and regulatory authorities: We may disclose personal data where required to comply with legal obligations, enforce our terms, protect our rights, or assist in the prevention or investigation of fraud or other unlawful activity.
Where processors are involved, we require them to implement appropriate technical and organisational measures to protect your data in line with data protection law.
International Transfers
If any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we ensure that appropriate safeguards are in place. These may include using countries recognised as providing an adequate level of protection or relying on standard contractual clauses or equivalent mechanisms.
How We Protect Your Data
We take security seriously and use reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Measures may include access controls, secure storage, restricted access based on role, and regular review of our procedures.
While no system can be completely secure, we work to ensure that the level of protection is appropriate to the risks associated with the types of data we hold.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how we use it.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example when it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You can request that we restrict how we use your data in certain situations, such as while we are considering a request for rectification or an objection.
Right to object: You can object to processing based on our legitimate interests, including any direct marketing. We will stop processing unless we have compelling legitimate grounds which override your interests or the processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have any questions about how we process your personal data, you can contact us using the contact details provided on our website or through the same communication channel you used to book our services.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about the way we handle your personal data. We encourage you to contact us first so we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all customers from the date it is published. We recommend that you review this page periodically to stay informed about how we handle your personal data.
